Yes, we offer free shipping with order tracking. Heads up that it sometimes takes a day or two for the tracking number to show up on the logistics provider's system.  

We ship to most zones in the following countries. If we are not available in your country, write to us at info@solyza.com to see if we can do a special delivery for you.

Australia

Canada

France

Germany

Indonesia

Ireland

Japan

Netherlands

New Zealand

Philippines

Singapore

Spain

Switzerland

Thailand

United Kingdom

The United Arab Emirates

The United States of America

Deliveries to most countries are between one and two weeks.

We apologize if it takes longer - we are a new company and we are still trying to make our logistics more efficient. 

All deliveries include order tracking. 

You should receive a confirmation email once your order has been shipped. 

Sometimes it takes a day or two for the tracking number to show up on the logistics provider's system. 

You have 30 days after receiving your item to request a return or refund.

You can write to us at info@solyza.com to apply for a refund.

We will ask for details to verify and let you know whether a refund or exchange has been approved.

If a refund has been approved, you will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

We are unable to accept returns on sale items, items purchased with a discount code or gift cards. 

We do not do exchanges unless there was an order error.

We recommend you apply for a return or a refund. 

Once your return or refund has been processed, the quickest way to get the item you would like is to create a new order.

Please check your order as soon as you receive it and contact us immediately if your items are damaged, defective or if you have received the wrong item/s.

Please write to info@solyza.com.

All customs and import fees should have been covered by Solyza. We are new and we are trying to make our operations more efficient. Please contact us if you run into any roadblocks or have feedback. 

In a nutshell: 

Machine wash using cold water.

Wash with similar colours.

Use mild detergent.

Line dry.

Do not bleach.

Do not iron.

Do not dry-clean.

Avoid fabric softeners.